Returns & Refunds

Returns Policy

We accept returns only if you received wrong products or malfunction movement/features as we stated on the product details.

• You need to provide us with detailed issues with both pictures and videos.
  
• Return policy will not be applicable if you have weared the watch already or the protective film of the watch has been torn. Please keep the status of the watch exactly same as you received.
• You will only have a chance to return maximum 72 hours after your order arrived.
• Once it's approved, we will take immediate action to prepare your replacement.
• Return the watch to the address that we gave to you, and you should provide us the tracking number. Please do not use major shipping company like DHL, EMS or Fedex. Use regular registered postal service to avoid entrance problems.
• Once your tracking number is valid (trackable online), we will send the replacement as soon as possible.

Refund process will take up to 7 working days from your refund request, as our payment processor regulation.

• We will choose one of some methods as our refund method, and you will be required to provide your account information.
• There is possibility that we will refund you from different ways and different accounts. This is the best way to make refund process faster.
• We can do partial refund as discussion.

Refund will be applicable for the reasons below:

• Replacement for the returned watch(es) is not available in factory stock nor our own stock.
• Your ordered product is not available or out of stock, and you don't want to choose any other products.
• Your package gets seized by customs by our suggested shipping method, we can refund you or send you a new package as discussion. Please note that the shipping cost is not refundable.

Contact us at lunaclonewatch@gmail.com for questions related to refunds and returns.